Contact Us

We’re here to help you
get the care you need

Whether you’re a patient, physician, hospital, or partner — our expert team is ready to assist you. Reach out and we’ll respond within 24 hours.

📧
Email Us
info@drmeds.org
We reply within 24 hours
💬
WhatsApp
+91 94580 83639
Available 24/7 for urgent queries
📞
Call Us
+91 94580 83639
Mon–Fri, 9am–6pm (GMT)
📋
Submit a Request
Fill the form below
Prescription & medicine enquiries
Send a Message
Tell us how we can help you

Fill in the form and our team will get back to you within 24 hours with everything you need.

    For prescription documents, use the private prescription upload form. Please do not include medical records, diagnoses, identification documents or payment details in your message.

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    Average Response Time
    ≤ 24 hrs
    For all enquiries, Mon–Sun
    24/7 WhatsApp Multilingual Support Clinical Experts
    💬
    Chat on WhatsApp
    For urgent medicine requests — get a response within minutes, any time of day.
    🏢 Head Office
    Address
    DrMeds Global HQ, Business Bay, Dubai, UAE
    Email
    info@drmeds.org
    Working Hours
    Mon – Fri: 9:00 AM – 6:00 PM (GMT+4)
    Emergency / Urgent
    WhatsApp available 24/7
    📋 What happens next?
    Step 1
    Our team reviews your enquiry within 24 hours
    Step 2
    A specialist will contact you with availability & pricing
    Step 3
    Prescription verified & order processed
    Step 4
    Medicine shipped with full tracking in 3–7 days
    Our Locations
    Global offices, local expertise
    🇦🇪
    Dubai
    United Arab Emirates — Head Office
    📍Business Bay Tower, Sheikh Zayed Road, Dubai
    📞+971 4 XXX XXXX
    🕐Sun–Thu: 9am–6pm (GMT+4)
    Head Office
    🇮🇳
    Mumbai
    India — South Asia Hub
    📍Bandra Kurla Complex, Mumbai, Maharashtra
    📞+91 22 XXXX XXXX
    🕐Mon–Fri: 9am–6pm (IST)
    Regional Hub
    🇬🇧
    London
    United Kingdom — Europe Office
    📍Canary Wharf, London, E14
    📞+44 20 XXXX XXXX
    🕐Mon–Fri: 9am–5:30pm (GMT)
    Europe Office
    Before You Write
    Frequently asked questions
    How quickly will you respond to my enquiry?
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    We aim to respond to all enquiries within 24 hours. For urgent medicine requests, we recommend using our WhatsApp channel for a faster response — often within minutes.
    Do I need a prescription to request medicine?
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    Yes. A valid prescription from a licensed physician is required for all specialty medicines. Our pharmacists will verify your prescription as part of the process before your order is processed.
    Can hospitals and clinics place bulk orders?
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    Absolutely. We work with hospitals, clinics, and pharmacy chains for bulk procurement of specialty medicines. Select “Hospital / Clinic” when contacting us and our B2B team will assist you with pricing and logistics.
    Which countries do you ship to?
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    We ship to 120+ countries worldwide. Delivery timelines vary by destination, but most orders arrive within 3–7 business days. We use temperature-controlled, tracked international logistics for all shipments.
    How do I know the medicines are authentic?
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    Every medicine we source comes from WHO-approved manufacturers and certified distributors. Each order includes full documentation: certificates of analysis, batch numbers, and regulatory approvals.
    I can’t find my medicine on your website. Can you help?
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    Yes — contact us directly with the medicine name, strength, and quantity. Our sourcing team will search our global network and get back to you with availability and pricing within 24–48 hours.

    Still have questions?

    Our clinical support team is available around the clock to help patients and physicians access the medicines they need.

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