Contact Us
We're here to help you
get the care you need
Whether you're a patient, physician, hospital, or partner — our expert team is ready to assist you. Reach out and we'll respond within 24 hours.
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Tell us how we can help you
Fill in the form and our team will get back to you within 24 hours with everything you need.
I am enquiring as a:
Patient
Physician / Doctor
Hospital / Clinic
Partner / Distributor
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Thank you for reaching out. Our team will review your enquiry and get back to you within 24 hours. If your request is urgent, please reach us on WhatsApp.
Our Locations
Global offices, local expertise
🇦🇪
Head Office
Dubai
United Arab Emirates — Head Office
Business Bay Tower, Sheikh Zayed Road, Dubai
+971 4 XXX XXXX
Sun–Thu: 9am–6pm (GMT+4)
🇮🇳
Regional Hub
Mumbai
India — South Asia Hub
Bandra Kurla Complex, Mumbai, Maharashtra
+91 22 XXXX XXXX
Mon–Fri: 9am–6pm (IST)
🇬🇧
Europe Office
London
United Kingdom — Europe Office
Canary Wharf, London, E14
+44 20 XXXX XXXX
Mon–Fri: 9am–5:30pm (GMT)
Before You Write
Frequently asked questions
How quickly will you respond to my enquiry?
We aim to respond to all enquiries within 24 hours. For urgent medicine requests, we recommend using our WhatsApp channel for a faster response — often within minutes.
Do I need a prescription to request medicine?
Yes. A valid prescription from a licensed physician is required for all specialty medicines. Our pharmacists will verify your prescription as part of the process before your order is processed.
Can hospitals and clinics place bulk orders?
Absolutely. We work with hospitals, clinics, and pharmacy chains for bulk procurement of specialty medicines. Select "Hospital / Clinic" when contacting us and our B2B team will assist you with pricing and logistics.
Which countries do you ship to?
We ship to 120+ countries worldwide. Delivery timelines vary by destination, but most orders arrive within 3–7 business days. We use temperature-controlled, tracked international logistics for all shipments.
How do I know the medicines are authentic?
Every medicine we source comes from WHO-approved manufacturers and certified distributors. Each order includes full documentation: certificates of analysis, batch numbers, and regulatory approvals.
I can't find my medicine on your website. Can you help?
Yes — contact us directly with the medicine name, strength, and quantity. Our sourcing team will search our global network and get back to you with availability and pricing within 24–48 hours.
Still have questions?
Our clinical support team is available around the clock to help patients and physicians access the medicines they need.