Frequently Asked Questions

From submission to delivery typically takes 3–7 business days. Prescription verification takes up to 24 hours, followed by 2–5 days for shipping depending on your destination country.

Yes — physicians, caregivers, and family members can place orders on behalf of a patient. You'll need to provide the patient's prescription and basic identification details.

Contact us directly with the medicine name, strength, and quantity. Our sourcing team will search our global network and respond within 24–48 hours. We successfully source the majority of unlisted medicines.

We accept prescriptions from licensed physicians worldwide. The prescription must clearly state the patient's name, medicine name, dosage, and be signed by the prescribing doctor. Digital prescriptions (PDF/JPG) are fully accepted.

Yes — a valid prescription is required for all specialty and prescription-only medicines. This is a regulatory requirement we strictly follow to ensure patient safety.

Absolutely. All medical data is handled with strict confidentiality under GDPR-compliant policies. Your prescription and personal health information is never shared with third parties.

We ship to 120+ countries worldwide. Contact us to confirm availability in your specific country and get an estimated delivery timeline.

Biologics and temperature-sensitive medicines are shipped with certified cold-chain packaging including temperature loggers. Any breach in the cold chain triggers an immediate intervention and replacement.

Yes — every shipment comes with a tracking number. You'll receive real-time updates via WhatsApp or email from dispatch to delivery.

Yes. Our logistics team handles all customs documentation, import permits, and regulatory paperwork for the destination country. We have experience navigating complex import regulations across 120+ markets.

Every medicine is sourced from WHO-approved manufacturers with traceable batch numbers. We verify certificates of analysis, check regulatory approvals, and a licensed pharmacist reviews every order before dispatch.

Yes. DrMeds operates as a licensed pharmaceutical intermediary working exclusively with WHO-approved manufacturers and licensed distributors in compliance with international pharmaceutical regulations.

Specialty medicine prices vary based on the source country, batch availability, quantity ordered, and destination. We provide personalised quotes to ensure you get the most competitive price available at the time of your order.

No. Our quotes are fully transparent and include the medicine cost, shipping, and any applicable customs/import fees. You'll see the full cost before confirming your order.